![]() The only workaround that seems promising is this one here which involves converting the shared mailbox to a standard mailbox with a license, logging into it directly and adding the “members” as delegates with the check box the allow delegates to see private items checked, then convert back to a shared mailbox. Here are a few links to other having that problem: That lead me to Googling and it’s been a known issue for some time but I couldn’t find a good solution, so I opened a 365 case and they confirmed there is no known fix for this which shocked me. In our case the sender was using Mimecast which is the same as the Spiceworks link below. After looking at the missing emails in OWA we noticed the emails marked “This message has been marked as Private.” Are the ones missing. After we logged into her OWA and opened the shared mailbox via the web, it showed all the emails that were not in Outlook. Additional Services of Private Mailbox Service vs. Not only does this ensure that all deliveries are made, but it also allows business owners to expand into new territories or set up shop in a prestigious neighborhood or city. The only way we found this out was that a user who was a member of a shared mailbox opened a ticket with us saying that the unread count was incorrect. Private Mailbox: A private mailbox service gives you a real street address. When external senders send emails with the sensitivity set to “private”, they do not appear in Outlook under the shared mailboxes. With safe and secure access, call-in mail notification. We then securely lock you mail and parcels in your exclusive box, ready for you to collect anytime. I came across a known bug that just started affecting us is probably affecting others but they may not have noticed yet. Our private mailbox rental gives you a real street address, and the team at your local PACK & SEND are always here during business hours to receive and sign for all deliveries on your behalf.
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